Summary
• The successful candidate will join our team as a retail executive in the Customer Experience department.
• (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.
Core Responsibilities
• Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.
Process
• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.
Customers
• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on T-NPS and CES.
Qualification Required & Experience
• Bachelor’s degree from a recognized institution.
• 2-3 years of experience in retail operations.
Core Competencies
• Excellent knowledge in retail operations
• Excellent analytical and problem-solving skills.
• Excellent planning skills
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing.
• Culture sensitivity
Location: Kasoa
Method of Application
Interested and qualified applicants should send their Applications & Curriculum Vitae to: Recruitment@airteltigo.com.gh
Kindly indicate the role you are applying for in the email subject.
Closing Date: 15 February, 2023
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